DiscoverAI Ireland with Mark KellyE170 'Enhancing Call Centre Efficiency with AI' with Ardanis' Stefan Goor and JC Durbin
E170 'Enhancing Call Centre Efficiency with AI' with Ardanis' Stefan Goor and JC Durbin

E170 'Enhancing Call Centre Efficiency with AI' with Ardanis' Stefan Goor and JC Durbin

Update: 2024-11-12
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Today's guests are Stefan Goor, Group CIO and JC Durbin, Head of AI Innovation at Ardanis. As a finalist for the Best Application of AI in an SME and Consumer/Customer Service categories at the upcoming 2024 AI Awards, Ardanis offers a compelling narrative of how AI can transform business processes and customer interactions within the call centre industry.

Topics include:
0:00 How Ardanis are delivering customized, transparent & continuous value solutions


3:27 Their customized approach aligning solutions to each client’s journey


5:07 How their AI platform Aileen addresses specific client needs


7:45 Improving call center scalability, agent well-being and customer satisfaction


12:39 Applying AI in contact centers delivers 99% accuracy, surpassing agent performance


15:13 The role of AI in reducing human error, improving categorization, training and processes


18:00 How Alien's accuracy, customization, and integration make it ideal for regulated sectors


20:52 Why innovation is problem-driven, focusing on value, not trends

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E170 'Enhancing Call Centre Efficiency with AI' with Ardanis' Stefan Goor and JC Durbin

E170 'Enhancing Call Centre Efficiency with AI' with Ardanis' Stefan Goor and JC Durbin

AI Ireland