EP 026: British Airways Failing Operating Model
Description
EP 0026: British Airways Failing Operating Model
Out of frustration and disappointment, I share and discuss the failing current British Airways (BA) Cabin Crew and #Heathrow Terminal 5 Automated Security Gate Check Operating Model based on my recent journey experience and observations from a passenger perspective.
#BritishAirways you need to improve the standard of your service. We pay a more than reasonable price for our flight and as passenger "customer" we expect a reasonable service and duty of care.
My experience and observations are unfortunately a demonstration of EP 022 : Why do Operating Models fail? https://open.spotify.com/episode/1qiLm0UQU2gJ4EfUlscAjs?si=YiaeYbzQTH-sqYvVVyxTAA
I was disappointed with British Airways.
Scope of episode
1. British Airways Cabin Crew & Heathrow Terminal 5 Automated Security Gate Check Current Operating model 2. What went wrong
3. Suggestions of improvements ( quick wins for BA)
#Operating Model, #Britishairwars #heathrow #T5
United States
