EP 179: What the Hell Happened to Hospitality
Description
Real talk: if you’re in the short-term rental industry, you’re also in the hospitality industry (point blank.)
And to be profitable, you need to prioritize guest experiences. This means going beyond just offering a place to stay. It’s about creating memorable moments, ensuring seamless communication, maintaining cleanliness, and adding thoughtful touches that make guests feel special.
Your ability to deliver on these fronts will set you apart from the competition and keep your rental booked and busy.
The bottom line is we must keep hospitality at the forefront and when resolving guest issues. When we fail to make a guest feel heard and appreciated, we make them feel shame and uneasy.
This episode was inspired by Will Guiarda’s new book, Unreasonable Hospitality. (I highly recommend you checking it out!)
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