The start of a New Year is a time when people make resolutions to make changes or improvements in their life. While I'm mildly successful in following through with these resolutions, I do think about a restart or a new beginning each new year. On my list each year, the usual ones like lose weight, run more and be nicer to Ed Wolff. All three will require focus, concentration and hard work to achieve. 

While personal resolutions are important, I've also thought about what resolutions we want for NISC in 2020. After thinking about this for a while, I think I can sum it up in a simple statement. I want NISC to be better at the end of 2020 than at the start. Of course, there are hundreds of ways to make this happen. They all require focus, concentration and hard work to achieve. We are here to serve our members. We're here to find better and innovative ways to serve our members. This might be an improved process in RDQ that results in more throughput of changes and products or the new member value team, both will get NISC to a stronger position. 

The most important part of any change is improvement, is talent and employees who have a single focus to better the organization in their everyday jobs. My hope for the new year is the vision is clear and the challenge exciting. Together we will accomplish many things that we will look back on and think, yes, we are in a much better place than this time last year. We are committed to making NISC an exciting, challenging and rewarding place to build our careers. 

I thank you for all you've done during 2019 to make NISC successful and I look forward to the New Year with great anticipation of what we can accomplish together. 

Happy New Year,

Dan