What can service leaders in EMEA and the Americas learn from each other about innovation, scaling, and staying ahead of customer expectations?

Join us as we sit down with Jürgen Plessing, Executive Board Member of the Association for Services Management International (AFSMI). We’ll discuss the evolving landscape of service management across regions. From operational priorities to the challenges and opportunities shaping service organizations in EMEA and the Americas, Jürgen shares his perspectives on what’s driving change and how leaders can respond with agility.

Whether you lead service teams, drive field operations, or shape customer experience strategies, this episode offers practical takeaways to navigate regional nuances, anticipate market shifts, and strengthen your organization’s performance on a global scale.

Jürgen Plessing is an experienced program management expert with over 15 years of international experience in service leadership for major industrial manufacturers in Germany and Switzerland. As Head of Service, he implemented global service and logistics structures for demining and defence equipment and optimized component lifecycles for demanding field conditions (MineWolf Systems AG). He developed and introduced a comprehensive service strategy that transformed the service organization into a profit center and created a remote monitoring software for machine performance in remote minefields (AHWI Maschinenbau GmbH). He established a new project and service structure in Cuba, designed a long-term service strategy, and successfully aligned international stakeholders to deliver sustainable after-sales growth (PRINOTH AG). Jürgen has been serving on the Board of the Association for Services Management International (AFSMI) since 2024, contributing his expertise to advancing service excellence and leadership development across industries.