EP90 - Building Supply Chain Intelligence at Scale w/ Priya Sharma, DHL
Description
For service leaders, achieving interpreted visibility and widespread trust in supply chain data is more critical than ever. And yet, Service Council research shows that less than 20% of executives rank supply chain metrics among their top 3 KPIs for controlling the overall health of the service business or to drive strategic decision-making, even though these metrics strongly influence revenue growth, profitability, and customer experience (CX). How can companies evolve from an efficiency-driven approach enabled largely by supply chain automation, to a more mature state that capitalizes on the data that is collected across the network to fuel the reliability and value from simulating complex scenarios, incorporates resilience as a strategic decision, and proactively identifies trends and performance improvement opportunities in the network which would otherwise go unnoticed?
On the next episode of the inService Podcast Live, Priya Sharma, supply chain expert and Director of Global Product and Innovation for DHL, explores why connecting and digitizing supply chain performance is essential to anticipating the consequences of uncertainty, proactively assessing and optimizing networks, and quickly responding to complex challenges such as geopolitical shifts and evolving customer expectations.
United States
