Empathy, AI, and the New Rules of the Human Workplace with Erica Keswin

Update: 2025-05-01

Description

In an era of rapid workplace transformation, human connection remains the cornerstone of effective leadership and organizational success.

In this episode of Humanity at Scale, host Bruce Temkin sits down with WSJ bestselling author, human workplace expert, and keynote speaker, Erica Keswin. Together, they explore the future of human-centric leadership in a tech-driven world. They discuss how leaders can create thriving and connected workplaces by striking a balance between innovation and empathy, while fostering positive cultures through intentional rituals and practices. Keswin also challenges outdated retention strategies and emphasizes the need for deeper workplace relationships, especially in hybrid settings. With insights on preparing for AI, empowering middle managers, and leading with vulnerability, this episode offers practical guidance for anyone looking to build resilient, people-first organizations.

What you will learn:

How to find the "sweet spot" between technology and human connection
The three essential components of effective workplace rituals that build lasting culture
Why traditional employee retention models are outdated
How to create workplace cultures that honor both productivity and human connection
The power of vulnerability in leadership
How to prepare for AI integration while strengthening essential human skills
Why middle managers are crucial for organizational success
The importance of active listening as a cornerstone leadership skill
How to develop meaningful rituals that enhance workplace culture
Why workplace culture should be viewed as a strategic priority

Erica Keswin is a bestselling author, renowned workplace strategist, and internationally sought-after speaker who helps companies build human-centric cultures that drive organizational success. Through her Human Workplace Trilogy—Bring Your Human to Work, Rituals Roadmap, and The Retention Revolution—Erica has redefined what it means to lead with empathy and purpose. Rica is a highly sought-after coach and is recognized by Marshall Goldsmith and Business Insider. She also advises leading companies on creating connection-rich, high-performing workplaces. Erica lives in New York City with her family and beloved labradoodle, Cruiser.

Episode Resources: