Empathy and Customer-Centric Operations with Sabby Ray
Update: 2024-05-22
Description
In today's episode, we discuss practical leadership strategies with our guest Sabby Ray, former head of insurance operations at Corebridge Financial.
Sabby shares his experiences on managing teams with empathy, simplifying processes, and empowering employees. Hear how continuous feedback and authentic leadership can improve both customer satisfaction and team performance.
Whether you're a new manager or a seasoned leader, you'll find valuable insights to apply in your own role. Tune in to gain from Sabby's straightforward advice on effective leadership.
Show Highlights:
- Uncover the three keys of true customer service. [00:03:02 ]
- Learn the qualities of a customer-centric leader. [00:05:46 ]
- The radical benefits of regular open feedback. [00:08:05 ]
- Dive into this in-depth new-manager transition guide. [00:13:06 ]
- How to adapt and accept new roles career-pathing. [00:18:13 ]
- Why networking loss in remote work stunts careers. [00:20:32 ]
- Discover the key to unlocking your full potential. [00:23:01 ]
- Grab this KISS-formula four-pronged success tenet. [00:24:36 ]
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