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Engagement Exchange: When you apologize, is it effective?

Engagement Exchange: When you apologize, is it effective?

Update: 2025-01-09
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There are right ways and wrong ways to aplogize. There are also some instances where simply apologizing isn't even effective. Today we discuss a conversation between Adam Grant and Malcolm Gladwell.

Welcome to the Engagement Exchange.

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Engagement Exchange: When you apologize, is it effective?

Engagement Exchange: When you apologize, is it effective?

Chris Stark and Lorenzo Flores