Ep: 27 — WHY DON’T WE TREAT EMPLOYEE CONCERNS IN THE WAY WE TREAT OUR CUSTOMERS?
Update: 2025-08-05
Description
In this episode, Alan explores a straightforward question: Why do so many companies handle employee complaints so differently—and often less effectively—than customer complaints? He offers examples of this paradox and discusses how applying the same principles of excellent customer service to our internal employee relations could benefit us all.
Key Takeaways:
-
Three basics to managing Employee Relations effectively. [:33]
-
When internal complaints escape the confines of Human Relations. [3:06 ]
-
The media can create an ER crisis. [10:39 ]
-
What to do when people demand better treatment. [12:52 ]
Resources:
Alan Wild on LinkedIn
Comments
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
x
