Ep:11 — Dealing with Grievances in a Social World
Description
This is the first of two Wild Side podcasts addressing the impact of social networks on employee relations. In this episode, Host Alan Wild suggests that current internal grievance procedures are not fit for purpose in a world where employees have become used to rating their experiences in real-time using leading-edge technology. It suggests that improvements must be made in company processes but concludes they will never compete with retail and hospitality practices. The answer is to get ahead of the game by continually listening to employee voice, and predicting and addressing issues before complaints and grievances are made.
Key Takeaways:
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Examples of when internal company grievances play out in the public domain. [1:40 ]
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The new world of social grievances in the US. [4:21 ]
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The history of traditional grievance procedures and how they are handled within an organization. [6:49 ]
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Socially-driven grievances put the employee in control. [8:57 ]
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Ten tips for mitigating the risk of employee complaints. [12:20 ]
Resources:
awild@hrpolicy.org — Request the 2023 HR Policy Survey
United States
