Ep 134. How to Handle Customer Complaints Like a Pro
Description
Andy provides updates on the construction of a material bin pad, detailing its design and purpose for storing various landscaping materials. He also shares a significant business challenge, recounting the loss of a major maintenance contract and the resulting need to restructure routes and manage customer expectations. Furthermore, he answers listener questions, offering advice on handling customer complaints professionally and discussing equipment choices like the Bobcat E20 and Pave Tool clamps, while also addressing a curious incident involving a stolen mower.
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