In this episode 3 of Money Majlis, Suvo Sarkar focuses on the topic of service excellence in banks, or the lack of it. In an impassioned talk, he analyses the reasons for poor service quality in the banking industry and suggests the best options to address it.

In conversation with Suhail bin Tarraf, the group chief operating officer of First Abu Dhabi Bank, Suvo discusses how banks should transform the end-to-end service experience and what FAB is doing to lift its game to wow customers.

Listen in to this interesting episode to understand the service strategy of the largest bank in the UAE.