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Welcome back to The Process Improvement Practitioners Show! In this episode, we take a deep dive into one of the most fundamental tools in the process improvement toolkit: the process map. This episode kicks off a 3-part miniseries on process mapping — and we’re starting with the big “why.”

Host and practitioner-at-heart Todd Justman walks through why process maps are so critical, not just as a visual aid, but as the common language of change. From aligning perspectives to surfacing hidden waste, risks, and complexity, process maps unlock improvement opportunities you didn’t even know were there.

You’ll hear about:

• The four different versions of “what’s happening” in a process (and why that matters)
• What makes a good process map (and what doesn’t)
• Why mapping isn’t just a task—it’s a diagnostic tool
• How the act of mapping reveals team readiness, engagement, and cultural barriers to change

This episode sets the stage for what's to come: the value of professional process mappers, and how to map like a pro yourself. If you're in the business of transformation, don't skip this foundational listen.

📺 This episode has a visual component — check it out on the Dutch Cedar Consulting YouTube channel for the full experience.

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