Ep. 39 Season 2: Collecting Customer Feedback
Update: 2022-10-18
Description
Most business leaders spend a lot of money to speak with customers through sponsorship messaging, advertising, social media posts, and other marketing communication strategies. The smartest companies however, know that outreach is only half of a successful equation to expand and retain customers. As we all know, marketing is an extremely important part of listening. Getting feedback, solicited or not, is also an important aspect of improving customer service. Listen in for a few considerations:
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