Ep. 46: Support Insights 2022 Wrapped Up - Sharing customer insights across departments
Description
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As we take a look back through the Support Insights Podcast episodes of 2022, we'll be taking learnings from many of our previous guests on how they structure teams, processes and reports to share VOC data in the best way.
We've taken clips from this year's episodes to highlight some of the best examples and advice on encouraging collaborative inter-department relationships.
Nick Moreton tells us how his team at Hotjar are using AI to implement customer feedback in the product roadmap.
Valeria Kast from Printify talks about how encouraging non-customer facing teams to regularly spend time with support speaking to customers.
And we look back at the one central theme that unites all support leaders - a genuine love for customers, for experience and for their teams.
Enjoy the episode, and be sure to check out previous episodes for more insights from our guests - sentisum.com/resources/support-insights
Music: Savour The Moment by Shane Ivers - https://www.silvermansound.com
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