In this episode, Jeremy talks with hospitality expert and former Vice President of Hospitality VIP Marketing and Lifestyle VIP Services for Caesars Entertainment,  Pasquale Romano Jr. They discuss the most underrated aspect of customer service, the role that empathy plays in relationship building, why a good employee experience is essential, the importance of constantly auditing the consumer experience, and more! 

Guests Name: Pasquale Romano Jr., Hospitality Expert & Accounts Manager, UrVenue

Guest LinkedIn: https://www.linkedin.com/in/pasquale-romano-jr/

Guest Bio: A seasoned hospitality professional with over 15 years of experience in Las Vegas, working with renowned hotels and nightlife/daylife concepts, Pasquale is a firm believer in leading by example and cultivating a culture of collaboration and innovation. Beginning in 2005 he worked his way up the ladder at Palms Casino Resort, eventually becoming their Director of VIP Services. Three years later he moved over to Caesars Entertainment and spent 6 years as their Vice President of Hospitality VIP Marketing and Lifestyle VIP Services. At one point Las Vegas Weekly voted Pasquale #8 of the 53 things Las Vegas should be thankful for. Currently he’s an advisor for UrVenue the leading hospitality technology solution working with well-known hospitality brands like Tao Group, Groot Hospitality, and Wynn Nightlife.

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Connect With Our Host:
Jeremy Tiers
https://www.linkedin.com/in/jeremytiers/
https://twitter.com/CoachTiers

About The Enrollify Podcast Network:
Mission Admissions is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Some of our favorites include Generation AI and The Application with Allison Turcio.

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