Ep. 63 - Warranty Goodwill: The Art Of The Assist (with Dave Rogers)
Description
From fried wires (thanks, neighborhood squirrels đżď¸) to those âoopsâ repairs that donât quite fit the warranty box, Cindy and Dave break down when dealerships step upâeven if the coverage technically doesnât.
Whether itâs a split bill, a friendly favor, or a behind-the-scenes push from your advisor, this episode reminds us that a loyal customer, a good attitude, and a weird accident can still earn you some love.
đ§ Under the Hood This Week:
- What qualifies as goodwill (hint: itâs not magicâitâs strategy)
- In-warranty but not warrantable? Yep, thatâs a thing
- Why your advisor might just be your ride-or-die đ
- The CSI factorâbeing nice does pay off
- And why goodwill isnât a guarantee... but it is a game-changer
If itâs good for the customer, good for the dealership, and good for the brandâitâs go-time. Buckle up. This oneâs got heart, horsepower, and a few rodent-related surprises.
Host: Cindy Lawrence
Phone Number: 713.299.2435
Email: Cindy@OnTheDriveSolutions.com
Website: onthedrivesolutions.com
United States
