Haven’t we all had regrets about rushing in to accept the first offer that was made to us?  Haven’t we all heard “NO” during a high stakes negotiation only to discover, that our competitor clinched the deal? Do we have the option of taking NO for an answer if our life depended on it?

Here, we review “Never Split the Difference” by Christopher Voss. Chris is the CEO & Founder of The Black Swan Group. After a stint policing the rough streets of Kansas City, he served as the lead negotiator for the FBI, where he came face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference provides an inside view into his experiences, revealing nine key principles that he gleaned from many such high- stakes negotiations.