In this episode, I am talking to Stephen Maina. He is a Senior Manger for Fixed Data Services Focusing on the Consumer Side. We are discussing Safaricom Home Fibre.

I’ve been a Home Fibre customer for a while now, enjoying their services, complaining about certain policies, making noise when things go wrong, and in my own little way influencing potential customer decisions on which Home Internet solutions to choose. This  conversation was finally a chance to ask a few questions around customer satisfaction, why is it so hard for new apartments to get connected, the controversial fare usage policy, and more. 

Listen in to the conversation and share this episode with anyone you think will be interested.