Melis unpacks three different forms of empathy and why as human-centered designers it is important for us to recognize and work with each type.

Melis also mentions an animation by Brene Brown re empathy vs sympathy which is linked below. An oldy but a goody:
https://www.youtube.com/watch/KZBTYViDPlQ

Melis continues reading through pages 161-167 from her book with a whole bunch of stories in between. :-)

Come over and join us at This Human Community hosted on Mighty Networks.
https://community.thishuman.com/share/Rm9F4edx1lKVmWG0?utm_source=manual

For courses and more free stuff, including worksheets from the book, head over to www.thishuman.com.

For more information on 1:1 coaching and her deep leadership program head over to www.melissenova.com

Music by the very talented Mark Wright and Michael Julia. Much gratitude for your gift.