This episode, featuring Professor Michael West, explores how the recently launched Compassionate Leadership Principles for health and care in Wales will play a key role in supporting leaders and managers to create compassionate cultures that promote the health and wellbeing of staff and create safe working environments where continuous improvement and innovation can flourish enabling continuously improved services for patients and service users.

Michael West CBE joined The King's Fund as a Senior Fellow in 2013. He is Professor of Work and Organisational Psychology at Lancaster University, Visiting Professor at University College, Dublin, and Emeritus Professor at Aston University.

He has authored, edited and co-edited 20 books and has published more than 200 articles on teamwork, leadership and culture, particularly in healthcare. He is a Fellow of the British Psychological Society, the American Psychological Association (APA), the APA Society for Industrial/Organisational Psychology, the Academy of Social Sciences, the International Association of Applied Psychologists and the British Academy of Management.