With so many layers to Western Australia's Department of Fire and Emergency Services (DFES ), it’s impossible to capture all its stories, and the stories of the people behind the uniforms.  

So, let’s start at the very beginning.  

That first Triple Zero phone call – where someone in the community has an emergency unfolding before them.  

Mark Spatocco, a Communications Systems Officer at DFES, is one of the calm voices on the other end of the line on what could possibly be the worst day of someone’s life.    

Hear from Mark about how he gets through those tough calls from start to finish. 

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Credits: 

Host and producer: Silvana Pulitano

Guest: Mark Spatocco 

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Transcript:
For a full transcript of this episode, visit: https://bit.ly/4mDkb4n

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Visit https://www.dfes.wa.gov.au/copyright for copyright information.