Erick and Rich discuss overcoming the gap between employer enthusiasm toward AI and employee mistrust, plus strategies MSPs can use for transitioning from IT provider to business consultant. Then they’re joined by Jason Ulacio of informer to explore the thinking behind Microsoft’s Intune for MSP program and the opportunity that initiative presents MSPs. And finally, one last thing: guess what the Merriam-Webster dictionary’s world of the year for 2025 was. 

Discussed in this episode:
AI’s potential excites executives and investors, but general public remains skeptical, survey says
CEOs to Keep Spending on AI, Despite Spotty Returns
Fathom Insights: Rising AI Use, Rising Calls for Action
How People Around the World View AI
Microsoft Discovers MSPs. Again.
Microsoft Intune Blog: Addressing multi-tenant management challenges for MSPs with Microsoft Intune and partner innovations
Merriam-Webster names ‘slop’ the word of the year 

Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.