We live in a world that thrives on satisfaction and airports are no different. There are many different ways that airports receive feedback and in an effort to improve and track the airport stakeholders, AirportNEXT was created. AirportNEXT allows individual airports to survey their airport, industry and community stakeholders and gain access to information that was not readily available from passengers. Join us for a conversation with two professionals who have been on each side of AirportNEXT. We have Paul Ouimet, the chairman of AirportNEXT and Kate O'Rourke, the Manager of Public Relations & Marketing at Fredericton International Airport (YFC). YFC was one of the first airports to participate in AirportNEXT.