DiscoverThe Private School Leader PodcastEpisode 164: Do These 3 Things When A Parent Hijacks Your Emotions
Episode 164: Do These 3 Things When A Parent Hijacks Your Emotions

Episode 164: Do These 3 Things When A Parent Hijacks Your Emotions

Update: 2025-12-06
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On June 21, 1985, a domestic flight in Norway (Braathens SAFE Flight 139) was hijacked mid-flight. The aircraft was a Boeing 737, carrying 121 people (116 passengers and 5 crew.) 


The hijacker had an air gun that looked real, and claimed that he had planted explosives on board. His demands: speak to the Prime Minister of Norway and the Minister of Justice of Norway.


Everyone remained calm and the incident ended with zero injuries and zero fatalities. According to the report that followed the investigation, “the peaceful resolution came about because of calm, competent handling by the crew and authorities, safe negotiation, and reliance on procedures, not panic.”


Obviously, what we deal with in private school leadership is nowhere near that level of danger. However, sometimes a hijacking occurs when a red-faced parent walks into your office or you receive an email with capital letters and exclamation points. 


On today’s episode of The Private School Leader Podcast I am going to try to persuade you to Do These 3 Things When A Parent Hijacks Your Emotions.


I know that you are super busy, so be sure to listen while you are doing something else. I hope that you will get value from this episode as you serve and lead your school community. Thank you for taking some time out of your day to listen to the podcast!


Thanks for making a difference,


Mark Minkus


I am really excited to share a brand new resource with you that I just created. It is called The 6 Keys To Improving Your Relationship With Your Board. The most important relationship in our private schools is the one between the Board and the Head of School and I think that there is always room for improvement. This FREE guide is a 7 page pdf where I give you specific strategies to strengthen your relationships with your board members. So go www.theprivateschoolleader.com/board to grab your free guide!


I want to say thank you for listening to the podcast by giving you a FREE GIFT. It is called The 7 Steps To Having Successful Meetings With Upset Parents. This guide is an 11 page pdf that gives you a step by step plan to have better meetings with the parents at your school. Every good coach has a game plan. Every good teacher has a lesson plan. Too many private school leaders don’t have a plan when they sit down to meet with an upset parent. Well, now you have a PLAN! You can grab this FREE GUIDE at www.theprivateschoolleader.com/meeting


Being a private school leader is a VERY difficult job. You have to make hundreds of decisions every day, and you have to keep everyone safe, increase enrollment, keep the parents happy, keep the board happy, motivate the teachers, deal with student discipline, beat last year’s test scores and come in under budget.


That can lead to you feeling tired, discouraged and stressed out. I’ve been there. That’s why I created THRIVE Academy just for you. THRIVE Academy is a digital course that will help you get out of survival mode and get back to feeling energized at school. To learn more, go to www.theprivateschoolleader.com/thrive 


Is it just me or are the parents at our schools getting more demanding and more intense, more often? Dealing with parents is part of the job as we lead our private schools, but it can quickly lead to stress, anxiety and feeling overwhelmed. That’s why I created Parent Academy! Now you have a step by step framework that will help you go from feeling stressed and anxious to feeling confident and calm. Over the last 33 years, I have built successful relationships with thousands of parents and I have packaged that knowledge into an online course. Not only that, but after I teach you, I am going to teach your teachers these strategies as well! Parent Academy contains two, 45-minute webinars that are Teacher PD’s with a printable notebook, guided notes and discussion questions. Go to www.theprivateschoolleader.com/parentacademy to learn more!


I want to give you a brand new resource that I just created a few weeks ago. It is called: The 4 Worst Things Parents Believe About Your School And How To Change Their Minds. Have you ever gotten really frustrated when parents believe things about your school that aren’t true? I think that it is really infuriating and discouraging. Unfortunately, parent perception is reality. Well, I have created a pdf guide that will talk about 4 super problematic things that parents probably believe about your school. Most importantly, I am going to teach you how to change their minds. You can grab this FREE guide at www.theprivateschoolleader.com/believe


What is your biggest problem right now? I want to hear more about your biggest problem and I want to help you solve it. 


Whether your problem is feeling guilty that your family gets what’s left of you at the end of the day, relentless parents, difficult teachers, a lack of boundaries between work and school, feeling overwhelmed, Imposter Syndrome, enrollment or teacher morale, I can help.


I would love to hear more about your biggest problem and I would love to be your coach. Go to www.theprivateschoolleader.com/coaching to learn more about working with me 1-on-1.


I am excited to share with you a new resource and I want to give this to you as a FREE GIFT to say “thank you” for listening to the podcast. It is called The 7 Secrets To Improving Teacher Morale. As private school leaders, we are always looking for ways to improve teacher morale at our schools, but it is hard to know where to start. Well, now you have a step by step plan and you can grab it at theprivateschoolleader.com/morale


Do you ever have “Teacher Drama” at your school? Well, I am excited to share with you a new resource called 5 Strategies To Reduce Teacher Drama At Your School. This is a 9 page pdf that will give you strategies that will help you to actually reduce teacher drama at your school. Go to www.theprivateschoolleader.com/drama to grab your free guide.


I am super excited about a brand new resource that I want to share with you for FREE! It is a 45 minute Masterclass called: “Winning At School Without Losing At Home”. This is a video webinar training complete with guided notes and it will do exactly what the title says. This training will help you to be successful, organized and energized at school while still taking good care of yourself AND your family! Does that sound too good to be true? Go to theprivateschoolleader.com/winning to grab your free Masterclass training Winning At School Without Losing At Home”.


I’ve created a free resource for you called “The 6 Things That Every Private School Teacher Wants From Their Leader”. This guide is a 6 page pdf that will be a game changer for you. I guarantee you that if you do these 6 things, the teachers at your school will be happy to follow you. You can pick up your free guide by going to www.theprivateschoolleader.com/guide 


I want to give you a gift to say “thank you” for listening to the podcast. I have created a FREE guide for you called “5 Strategies To Help You Work With Difficult Parents”. We know that working with parents is part of the job and most of our parents are great, but some of them can be very demanding and emotional and difficult. This guide will give you the tools that you need to build better relationships and have better meetings with the difficult parents at your school. Go to www.theprivateschoolleader.com/parents to grab the guide. Thank you again for listening every week!


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Episode 164: Do These 3 Things When A Parent Hijacks Your Emotions

Episode 164: Do These 3 Things When A Parent Hijacks Your Emotions

Mark Minkus