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In this episode, Lucas and David are joined by Kieran O'Brien of Shopgenie from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). The conversation begins with a humorous discussion about Roman vomitoriums, transitioning to a critique of self-help books and the challenges of extracting practical advice from them. The hosts discuss the complex world of customer experience in shop management software, emphasizing seamless integration over unnecessary feature additions. As the episode unfolds, they also touch on the impact of AI in customer service, sharing their mixed feelings on its growing influence.

00:00 Boston Celtics player face injury, stays resilient.
08:11 California's unsustainable environment leads to migration.
14:09 Existential dread remains despite material possessions.
16:30 Multi-services shop offers car detailing, coating, and repairs.
23:48 Reluctantly attend July 4 event, discuss politics.
27:24 Struggling to stay serious, issue of participation.
35:16 Sponsorship needed for event, dinner just covers.
40:11 Starting with vision, friends set up hangout.
43:32 Embarrassing high school dog poo shoe mishap.
49:21 Unpleasant encounter at church yard sale.
54:00 Speaker credits late-night chat for career inspiration.
01:01:01 Daughter named after mom with unusual spelling.
01:05:33 Veteran discharged, struggles with job, takes pills.
01:10:36 "Profit First" book is more storytelling than helpful.
01:17:42 Build outcomes from problem, not feature requests.
01:20:20 Experts predict negative consequences of AI development.