Capacity23 Nashville Preview - AOTv

Episode 35: Service forecasting & planning - taking the guesswork out of SLAs

Episode 34: Can you stop attrition before it is too late?

Episode 33: What does 2023 hold in store for Ops teams?

Episode 32: How many people do I need in my Ops team?

Episode 31: The role of AI & ML in Operations Management

Episode 30: 5 ways Ops teams can plan for recession

Episode 29: Expert advice for health plan leaders in turbulent times

Episode 28: CRMXchange and SWPP - How the Front Office and Back Office help each other

Episode 27: Preparing for all Economic Conditions

Episode 26: Jane Pretty, Martin Hogg, and Rosalie Spies

Episode 25: Meet the new CMO at ActiveOps (Bhavesh Vaghela)

Episode 24: 4 Key Points for Recession-proofing

Episode 23: Christopher Matz & Tom Frosina

Episode 22: ControliQ, CaseworkiQ, and WorkiQ

Episode 21: Kevin Lasitz and a Seamless Connected Experience

Episode 20: Peter Cregg and Innovations for Casework

Episode 19: An interview with Melissa Gagnon from TD Bank about all things WFM

Episode 18: Employee Engagement and Wellness

Episode 17: The Cost/Quality Service Agenda for Banking w/Martin Hogg