In this episode of The Build Line, Heather and Jerry dig into one of the most defining parts of leadership — managing people and relationships. From the highs of hiring the right fit to the gut-check moments of letting someone go, they share personal stories about some of the toughest calls they’ve had to make. You’ll hear what they’ve learned about leading with integrity, when to fire fast, and even how to recognize when it’s time to “fire” a client. Real stories, real lessons, and a few laughs from the field and office alike.