In this episode, we sit down with Claire Walters, CEO of Bus Users UK - the body representing bus passengers across Great Britain outside of London. Claire walks us through 13 years running Bus Users including what's improved for buses, what's remained static and where, unfortunately, things are going backward. We also hear suggestions of how things can improve (funding's certainly one!) and how operators outside of the capital can learn from London and the TfL model as well as what it can learn from some of the innovations happening across the rest of the country. Finally, we hear Claire's plans for the future following her announcement that she is to retire later in the year and why Bus Users is in the safest possible hands in the future.