Episode 20: Maximizing Help Desk Client Satisfaction and User Experience
Update: 2025-04-09
Description
High user satisfaction requires more than just technical skill. It also requires the ability to understand user needs, efficient and effective communication, proper measurement of user sentiment, and the creation of a service-oriented environment.
This podcast discusses the non-technical skills and knowledge needed by Help Desk, Service Desk, and others working directly with those outside of IT, to enrich user experience, increase user satisfaction, and enhance IT’s value to the organization it serves.
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