Episode 23- Telephone Manner
Update: 2008-10-11
Description
Demonstrating mistakes:
Telephonist: Hello. Who is it?
Caller: My name is Laura.
Telephonist: What do you want?
Caller: I'd like to speak to Mrs. Hutch.
Telephonist: She isn't here. Leave a message.
Caller: (frustrated) Could you …?
Impoved:...
Telephonist: Hello. Who is it?
Caller: My name is Laura.
Telephonist: What do you want?
Caller: I'd like to speak to Mrs. Hutch.
Telephonist: She isn't here. Leave a message.
Caller: (frustrated) Could you …?
Impoved:...
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