Understanding the causes of bad customer experiences has been my focus for 35 years. Learning how to identify, avoid, correct, and reverse these experiences has been my passion.

Buyers are starving for business partners that can simplify the buying process. More importantly, customers crave partners that are professional stewards of customer time, and money. Delivering on these buying desires are the golden eggs of business. After 35 years of focus, and in my opinion, the bedrock of this success can be found in the consistent execution of three, very simple business tasks. Becoming a champion of this trifecta is a mindset. Adopting this mindset will lead you to a long career that will be filled with a bounty of repeat, and referral business. Consultants and coaches are great, and I am in favor of their services. However, if you want an inexpensive fix, that can redirect the trajectory of your business overnight, then please enjoy this short podcast that shines a light on three, simple, customer-pleasing behaviors.  

Thank you for listening to, and watching our podcasts over the past five years. We are saying goodbye to our weekly broadcasts for now. It is our hope that the mindset of “continuous improvement” will become your business partner. Cheers! 

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