How does ITS approach and configure online spaces where the public interacts with New York State agencies and make that experience better? 

Listen to the latest episode of the “ITS a Tech Podcast,” featuring Jesse Gardner, Director of User Research at ITS and Eric Steinborn, Design System Lead. Learn more about human-centered design and how it is helping New Yorkers access services in better and even more efficient ways. 

Thank you for listening to the IT’S a Tech Podcast. For more information about ITS, visit our website at its.ny.gov. Follow us on X, LinkedIn, Instagram and Facebook.