Connect and get in touch with HollyDay Travel

• Email

• Instagram

• Facebook

• LinkedIn

Connect and get in touch with Roslyn Rance

• Email

• Instagram

• Facebook

• LinkedIn

People and Links mentioned in this episode:

• Clare Cope

• Owen Cope

• Travel Agent Achievers

• Travel Agent Achievers Podcast by Roslyn Ranse

• Achievers Mastermind

• TravelAgentAchievers/Holly for more resources

EPISODE SUMMARY

Guest Introduction

• Roslyn Rance – Founder of Travel Agent Achievers, experienced travel business strategist, podcast host and mentor

• Over 15 years as a successful home-based travel advisor, former Director of Sales and Marketing in International Education

• Host of Travel Agent Achievers Podcast, creator of Achievers Mastermind and Travel Business Accelerator programmes

• Sought-after speaker at global industry events (ASTA, ATIA, Beyond Borders, Virtuoso Travel Week)

• Known for her mantra: "I'll believe in you until you believe in yourself"

Holly's Journey with Ros

• Discovered Ros during COVID when the travel industry was "completely upended"

• Started with Friday coffee connections, then joined the Mastermind programme despite financial constraints

• Transformed business from having no systems to achieving unprecedented growth

• Relationship evolved from professional mentorship to genuine friendship

• Credits Ros with providing a "lifeline" during crisis and ongoing business success

Origin Story of Travel Agent Achievers

• Started pre-pandemic after frustrating conversations with senior travel industry figures

• Industry leaders dismissively said "you just book the trips, we handle everything else"

• Ros recognised travel professionals do much more: sales, marketing, administration, household management

• Motivation: "We are not just that. We are so much more"

• Started with a podcast to support the industry, which grew organically through word of mouth

Core Philosophy

• Collaboration over competition – fundamental principle

• No dickhead policy – intentional community curation

• Sum of five concept – you become like the five people closest to you

• Focus on lifting each other up rather than pulling down

• Attracts "incredible humans" through authentic energy and genuine care

What Travel Agent Achievers Provides

• Mastermind Programme Structure

• Community Benefits

• Guest Expert Programme

• Personal Support Approach

International Retreats

Philosophy and Purpose

• Focus on human connection and deep conversations over small talk

• Not profit-driven – purpose-driven events requiring significant time and energy investment

• Opportunity for self-reflection and personal care

• Immersive experiences designed to take participants to "next level"

Retreat Locations and Experiences

• Fiji (first retreat)

• Bali

• Philippines 2026

• Sail to Scale cruise ship event

Lasting Impact

• Physical workbooks participants return to regularly for quarterly planning

• Long-term strategic guidance that influences ongoing business decisions

• Emotional and transformational experiences that create lasting change

• Some participants experience physical reactions due to intensity of personal work

Ros' Personal Approach

Authentic Leadership Style

• Introvert who prefers deep conversations over networking small talk

• Genuine care and heart-centred approach that "can't be faked"

• Receives feedback about bringing "beautiful energy" to industry events

• Word-of-mouth growth rather than aggressive marketing tactics

Business Philosophy

• Wants travel professionals to "treat their business like a business"

• Focus on knowing numbers, understanding marketing, loving clients

• Global mission to raise industry business acumen standards

• Belief that industry can rise together without fear of obsolescence

Personal Celebration Methods

• Team celebrations – meals, visits to Philippines team, bringing team to Australia

• Spa treatments and massages after major events for self-care

• Champagne goal-setting – writing goals on bottles, drinking when achieved

• Recognition that success comes from collaboration and team effort

Current and Future Vision

• Expanding presence in US market while maintaining global focus

• Continuing to help "thousands more" travel professionals

• Maintaining personal touch – "it'll always be me" as the face of the business

• Supporting industry growth through elevated business practices

• Quarterly planning sessions for ongoing accountability and goal adjustment

Key Takeaways

• Importance of community and collaboration in business success

• Value of mentorship and continuous learning

• Power of authentic leadership and genuine care for others

• Need for travel professionals to develop proper business acumen

• Significance of personal development alongside business growth

• Impact of supportive networks on individual and industry success