Episode 39: The Customer is Always Right...Even If They Wave Red Flags? đźš©
Description
Join hosts Jen, a seasoned professional horse trainer and rider, and Karen, a dedicated horse show parent and former client of Jen's, as they dive into the fascinating world of horse training and client relationships in this week’s episode.Â
In a fun and insightful game they call “Red Flag, Green Flag, Pink Flag,” Jen presents various scenarios to Karen, who helps determine whether each situation is a red flag (a serious concern), a green flag (a positive indicator), or a pink flag (somewhat concerning but requiring more information).Â
This week, they're focusing on potential red flags that clients might display when “interviewing” a new trainer or barn. Tune in as they explore examples like:
- Clients who frequently change trainers or barns (the infamous barn hoppers)
- Enthusiastic clients eager to showcase their horse knowledge
- Those with extensive wardrobes for their horses or an overwhelming number of supplements
Whether you're a trainer, a client, or just a horse enthusiast, this episode is packed with valuable insights to help you navigate the trainer-client dynamic. Don’t miss it!
🎧 **Listen now and discover how to spot the flags that could impact your equestrian journey!**
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