When training for our wildlife volunteer role and what to do during wildlife rescue callouts, we understandably concentrate on how to navigate the rescue of the wildlife in need.  There is another part of the rescue situation which can also take time and energy for the wildlife volunteer - interaction with the members of the public at the scene.  In this episode, Hayley stimulates our thinking on how we are preparing ourselves as wildlife volunteers to effectively navigate the people side of wildlife rescues considering our reactions and responses at three stages of a rescue callout; preparation, rescue and post-rescue.  The conversation shares ideas to help us plan ahead for the spectrum of public interactions encountered, through these wildlife rescue callouts, in order to remain sustainable and strong in our efforts to support wildlife in need.