In this episode, TJ Walker hosts Chris Hood, a distinguished keynote speaker and strategist renowned for integrating customer success and digital strategy. With over three decades of experience, Chris has solidified his reputation as a leader in creating customer-centric cultures. He is the author of ‘Customer Transformation’ and the upcoming book ‘Customer Aspirations’. Chris’s expertise spans his tenure at Google, where he led digital strategy initiatives, and his groundbreaking work in storytelling technologies at Fox & Disney.

Visit his website at chrishood.com.

Sneak Peek:

💡Customer Transformation Framework: Chris introduces his seven-stage framework designed to help organizations align better with their customers and foster a customer-first mindset.

💡Lessons from Industry Giants: Drawing from his experiences at Google and Disney, Chris shares insights on the challenges even top companies face in maintaining customer focus.

💡Real-World Applications: TJ and Chris discuss practical examples of how businesses can improve customer experience by listening to customer data and adapting their strategies accordingly.

💡Future of Customer Experience: Explore the evolving landscape of customer expectations in the digital age and how businesses can stay ahead by prioritizing customer needs.

Join us for an engaging conversation that promises valuable insights into transforming customer experience.

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