Episode 49 - Using Complaints to Identify Vulnerability
Update: 2021-11-01
Description
In this episode, Helen is joined by Jonathan Mantle from Complaints EQ.
Jonathan shares his insights and experience on how organisations can use their complaints to identify customers who may be vulnerable.
Helen and Jonathan also discuss some of the barriers vulnerable customers may experience when it comes to raising a complaint.
Connect and contact Jonathan using these links -
Website - https://www.complaintseq.co.uk/
LinkedIn - linkedin.com/in/jdmantle/
You can also follow Helen for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com
Jonathan shares his insights and experience on how organisations can use their complaints to identify customers who may be vulnerable.
Helen and Jonathan also discuss some of the barriers vulnerable customers may experience when it comes to raising a complaint.
Connect and contact Jonathan using these links -
Website - https://www.complaintseq.co.uk/
LinkedIn - linkedin.com/in/jdmantle/
You can also follow Helen for future episodes and more consumer vulnerability information:
Email - info@helenpettifer.com
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com
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