Episode 5: Customer Mistreatment of Hospitality Employees: How We Can Advocate for Change-Featuring the USF College of Public Health Sunshine Education & Research Center
This podcast episode continues our occupational health and safety series and focuses on customer mistreatment of hospitality employees. Dr. Kristin Horan from the University of Central Florida provides important information on the work she and colleagues are doing about this issue, the resources they have developed for employees, employers, and researchers and students, and strategies for change. Discussion also took place as to the importance of advocacy in these efforts that includes behavioral and environmental components.
Dr. Kristin Horan, Assistant Professor of Psychology at the University of Central Florida and Deputy Director of Program Administration for the Targeted Research Training Program of the Sunshine ERC.