Episode 6 - Complaints are a Gift! Convert a Complaint into an Opportunity.
Update: 2019-02-21
Description
After receiving a complaint from a customer, we are given the opportunity to regroup, restart and show our best work. Only 1 in 25 dissatisfied customers will ever complain. The same may be true for unhappy employees. We discuss how to receive a complaint and create an action plan to solve the issue at root cause.
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