Episode 6 - Digital Content and User Needs
Description
This week’s podcast is focused on digital content - planning, strategy and beyond. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area.
Joining us is Sarah Richards from Content Design London and Simon Kaplan from Citizens Advice. Sarah defined the term ‘content design' in the early days of GOV.UK, where she led the award-winning content team in the design of the UK government website. Simon is part of the team doing ground breaking work to get the right advice and information to people quickly. Simon shares some the fundamental principles that underpin the Citizens Advice content strategy.
Key resources from this week include:
The full crowd-sourced Google Doc packed with useful links from the call
Why we're removing the most visited advice page on our website - Blog by Hannah Horton
Content Strategy Example from Content Design London
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