Richard Merrill and Leigh Wick are back with vengeance.

In this episode, we are discussing client compliance. Creating a service treatment plan is a licensed professional’s responsibility to ensure the client has a great experience and achieves their desired outcome. Part of our job as licensed spa professionals is setting expectations with clients on engaging with your services. Having a process that holds your client accountable will increase your revenue, reduce cancellations and restore joy in your spa business.

Together your hosts will walk through an award-winning five-step client consultation process that rewards compliant clients with more than just excellent results. This process can be applied to any aspect of the spa: Hair, Skin, Nails, Massage, Body Treatments, and Hair Removal.

We look forward to connecting with you on Facebook and discussing your client consultation process!