Episode 8 - HR and Operations: A Dynamic Duo
Update: 2024-07-30
Description
In this episode, Chase interviews Lindsey Paulson, owner of LP Consulting, about the importance of HR in business operations. Lindsey shares her background in hospitality and how it prepared her for a people-first mentality. They discuss the role of HR in protecting businesses from legal issues and creating systems for accountability. Lindsey emphasizes the need for HR to partner with operations and the importance of documentation and fact-finding in addressing employee issues. They also touch on the challenges of managing guest expectations in the hospitality industry. The episode concludes with a lighthearted story about a missing child and the power of a Reese's cup
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