Last week, we promised to describe plan management in more detail. Rather than approach it in the way many people do, we decided to look at it from the inside out. By recognising it from a plan manager's perspective, we can see things that we wouldn't usually observe in the system.

One of the most important things that a plan manager should offer is providing advice, keeping things in good order but most importantly, not taking over the decisions of the participant. Plan manager should be about helping people to get ahead, rather than holding them back.

We've added a fresh new sound to our podcasts, hope you like it. It's a teeny-weeny bit longer than usual, but I think you'll agree that it's worthwhile.