In this episode, host Gordon Ching is joined by Suzanne Pellican, Kaaren Hanson, and Benedikt Lehnert to unpack what it really takes to lead through change, from the mobile shift to the AI era.
We reflect on past tactics like immersive scavenger hunts during the mobile transition and contrast them with today’s AI reality: faster cycles, less coordination, and tools evolving by the minute.
Designers are asking: How do we stay grounded in real human needs? How do we build trust, ensure transparency, and avoid harm? Where are the patterns and how do we spot them in the noise?
From Google Maps to W2 upload issues, we explore how adoption, comfort, and definition of quality are shifting in real time.
Tune in to hear how today’s design leaders are moving from reaction to rhythm and why this moment demands we lead by doing.
Listen now.

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