Evo DK #339 - Data-Driven Approach To Customer Centricity
Update: 2025-09-01
Description
Host Alex Robinson is joined by three experts exploring how data shapes stronger customer relationships. Charlotte Moerch, Director of Customer Relations at Tryg, shares insights on customer-first strategies in insurance. Romina Fonseca Allegretti, Customer Sales and Insights Manager at Maersk, highlights the role of analytics in global logistics. Christophe Testu, Director of Digital Customer Experience at Danfoss Power Solutions, discusses innovation in customer engagement. Together, they reveal how a data-driven mindset transforms customer journeys, improves retention, and fuels sustainable business growth.
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