DiscoverThe Ticket: Discover the Future of Customer Service, Support, and Experience, with IntercomExploring 'The Wheel': Clay’s rotational program creating future leaders through customer service
Exploring 'The Wheel': Clay’s rotational program creating future leaders through customer service

Exploring 'The Wheel': Clay’s rotational program creating future leaders through customer service

Update: 2025-08-18
Share

Description

Ruth O’Brien, Senior Director of AI Support at Intercom, sits down with George Dilthey, Head of Support at Clay, to explore “The Wheel” – Clay’s 15-month rotational program that begins in customer service and develops the next generation of tech leaders.


Find out more about The Wheel program here.


Watch this episode on YouTube: https://youtu.be/zUw0IyehCuw?si=4UQjiDQuAYWfkZ8o


Newsletter

Sign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/


Say hi

LinkedIn: https://www.linkedin.com/company/intercom/

X: https://x.com/intercom


https://www.fin.ai

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Comments 
In Channel
loading
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

Exploring 'The Wheel': Clay’s rotational program creating future leaders through customer service

Exploring 'The Wheel': Clay’s rotational program creating future leaders through customer service