How a “Bot Wrangler” uses AI to scale support without compromise
Description
Intercom power user and automation expert Sam Miller, Customer Support Operations Manager at Dental Intelligence, joins Ruth O’Brien, Senior Director, AI Support at Intercom to share how his team blends AI and human support to deliver a high-quality experience at scale.
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https://www.linkedin.com/in/ruthieob/
https://www.linkedin.com/in/samueljacobmiller/
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