Welcome to Managed.   The Newsletter and Podcast for Management, Leadership, and Productivity!   In this edition, we will be exploring the principles of Total Quality Management, and why a manager may want to use it in their organization.

 TQM is a management approach, that aims to continuously improve the quality of products, services, and processes in an organization.  It is based on the belief, that every employee in an organization plays a role in the quality of the work they produce, and that by focusing on continuous improvement, an organization can become more efficient and effective.

 There are several principles that are central to TQM, including customer focus, continuous improvement, teamwork, and leadership.  By prioritizing these principles, a manager can create a culture of quality within their organization, that is focused on meeting the needs of customers, and continuously improving processes.

 One of the main reasons a manager may want to use TQM, is to increase customer satisfaction.  By continuously improving processes and products, a manager can ensure that their customers are receiving the highest quality products and services possible.  This can lead to increased customer loyalty and repeat business, which can be beneficial for the long-term success of the organization.

 In addition to increasing customer satisfaction, TQM can also help a manager to improve the efficiency and effectiveness of their organization.  By identifying and eliminating waste in processes, a manager can streamline operations and reduce costs, leading to increased profitability.

 Overall, TQM is a valuable tool for any manager looking to improve the quality of products, services, and processes within their organization.  By focusing on customer needs, continuous improvement, teamwork, and leadership, a manager can create a culture of quality, that drives long-term success.

Thanks for joining us for another edition of Managed. The Newsletter and Podcast for Management, Leadership, and Productivity. 

Powered by Managed FM. You can find us at, www.managed.fm.

Managed Newsletter and Podcast #5

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit news.managed.fm